Shipping & Returns

General Shipping

Orders placed with us will leave the warehouse within 3 business days if in stock. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available to us. Generally we will ship all orders via UPS or Fedex but we reserve the right to use any carrier.

In the chance your product is out of stock, one of our customer service associates will be contacting you immediately via phone or email to discuss further options.

International Shipments

We are happy to ship internationally but unfortunately additional shipping will be charged. Please email our support team at support@mannequinmall.com if you are looking to get something shipped to an international country outside of the US.

Returns & Exchange Policy

We have a no-hassle return policy with NO restocking fee. Other companies have a 20 to 30% restocking fee. We think that's a little crazy.

We stand by our merchandise 100%. We will accept returns and exchanges on any of our products (EXCEPT GHOST MANNEQUINS AND FIBERGLASS POSABLE MANNEQUINS - All Ghost And Posable Mannequins Are Final Sale) within 7 days of the item's arrival.

If you want to return your items, simply follow the instructions below and we will either exchange it or refund you in the original payment form. Your choice.

**PLEASE make sure to ship us back the items/mannequins properly. They will be inspected upon arriving at our warehouse. If there are any damages to the shipments or they are not in their original condition, unfortunately we cannot refund these items.**

Returns are refunded in the original payment form, minus shipping and handling.

*The 7 Day No-Questions-Asked Returns policy only applies to items in stock. Custom orders are non-refundable and final sale. Items will be inspected for damage upon arriving at our warehouse before refund approval* 

**All Ghost Mannequins are unrefundable. We have had issues in the past with some customers using our ghost mannequins for 1 photo shoot and returning them. All Ghost Mannequin purchases are final sale. Thank you for your understanding.**

After 7 days, Mannequin Mall cannot accept returns for any reason.

In order to return an item, please follow the below instructions:

1. You MUST contact us to get an RMA Number and return instructions PRIOR to returning the item.
2. Please package the item back in its original packaging.
3. Ship the item back to us

 

Watch This Short Video On Why You Should Buy From Us: