What payment options do you support?
We accept all major credit cards and PayPal at the moment. If you require a payment option such as Net 30 or cash on delivery, please contact support and we will see what we can do.
How do I know that my purchase is secured online?
We take customer privacy and security very seriously. We utilize the latest Secure Sockets Layer (SSL) encryption protocol. This protects our customer information such as credit card numbers, names, and addresses during the exchange between your computer and our server.
All of our customers’ credit card transactions are processed through the SSL secure server.
Do I have to pay for Sales Tax?
Sales tax is only charged to your account if you live in California.
If I'm not happy with my order, can I return it?
Absolutely. We have a no-hassle, super-easy return policy. Just contact us within 5 days of receiving your order, and we'll happily accept any returns. Also, unlike our competitors, we have no restocking fee. All other mannequin companies will charge you a 20-25% restocking fee if you return something, but we think that it's completely unreasonable to charge you such a fee. We understand that sometimes you may want to return something, and we want to make it as easy as possible.
How can I return a product/order?
We have a no-hassle return policy, composed of 3 steps: 1. Contact us via email or livechat to get an RMA Number and return instructions, 2. Package the item back in its original packaging and 3. Ship the item back to us.
Is there a time limit for returns?
We will accept returns and exchanges on any of our products within 5 days of the item's arrival. After 5 days, Mannequin Mall cannot accept returns for any reason.
Does the return cost anything?
Returns are refunded in the original payment form, minus shipping & handling.
Is there a restocking fee?
No, we do not practice a restocking fee.
When will I be refunded?
As soon as we receive the product, we will process the refund.